Omaha Hotline

City of OmahaHotline logo Welcome to the Omaha Hotline Community Omaha residents can use this site to request services, submit reports and access information with one, convenient hub or Call Us: 402-444-5555 or Visit Omaha Mayor's Hotline Website How it Works Help us make our city even better by being an active, connected resident Submit Report Review Report Monitor Status Complete Work Report a non-emergency issue that will improve our community when resolved. Reported issues will be assigned to the proper department for review. Monitor status of your report, communicate with the City by providing additional information. The City will resolve the issue and send a notification to the email account, if provided. Active Reports See what the City of Omaha is working on in your neighborhood to resolve reported issues. Active Reports from last 7 days Most Common Report Departments There are multiple City departments that review many types of reports. The three departments listed below respond to the majority of citizen reports. You may find your solution on one of their websites. Public Works The City of Omaha's Public Works Department’s key responsibilities are the design, construction and maintenance of the City's infrastructure, including sewers, parking, streets and traffic control, as well as fleet management and wastewater treatment. Visit Public Works Website Police (Non-Emergency) The Omaha Police Department, in addition to managing crime, handles reports of abandoned vehicles (on street or private property), parking issues and vehicle licensing issues, among others. Visit Police Website Parks The Omaha Parks, Recreation and Public Property Department provides and maintains a comprehensive park system, manages public property and offers opportunities for residents and visitors of the Omaha community. Visit Parks Website Our Progress The city is constantly working to resolve reported issues to meet community expectations. Here’s all of Omaha and Douglas County at a glance. Service Requests 12 months - Status Counts Service Requests - 12 months - table - StatusCount Total Reports Service Requests 12 months - Status Counts Service Requests - 12 months - table - StatusCount Reports In Progress Service Requests 12 months - Status Counts Service Requests - 12 months - table - StatusCount Reports Closed Frequently Asked Questions Below are some answers to the Omaha Hotline’s most commonly asked questions. If you have further questions, please call the Omaha Mayor’s Hotline at 402-444-5555 or email: hotline@cityofomaha.org Can I track the status of my report? Do I have to provide my name when I submit a report? How do I provide feedback after the issue has been resolved? Does the Call Center handle emergency services? Yes. You can go to the 'Find an Existing Report' page and find all your reports. You can search by report number, your last name, email address, or report address. No, you can remain anonymous when submitting a report. However, if you’d like to track the report’s progress, an email is needed. Also, some issues may be more quickly resolved if responsible agencies are able to contact you for follow-up information. Note: Name and contact information is required  by the City ordinance for the 'Building Code and Safety" reports. There are several ways for you to provide feedback. You can add a comment to the resolved report in omahahotline.com, OR You can email hotline@cityofomaha.org No, the Omaha Hotline only handles non-emergency problem reports. Call 911 in the case of a time-sensitive emergency such as burning house, accident, robbery, crime in progress etc. Report Categories These are the main report categories for the Omaha Hotline. Pothole Road/Sign/Signal Parks/Trees/Weeds Vehicle/Parking Graffiti Snow Litter/Waste/Recycling Building Code and Safety COVID-19 Drainage/Sewer Animal Control Public Health Download the Omaha Mobile App The Omaha Mobile app serves residents as a hub for more convenient living. The app consolidates our city’s services and information into a single, transparent portal. Simply download the app to your mobile device to quickly access helpful resources, like trash notifications. Please take a minute to complete this survey

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