Citizen Request Center

Submit and track non-emergency requests Using public input to deliver world-class service in our community. How it Works Bringing high levels of openness and accountability to community services. Join Community Submit Request Review Request Complete Work Create an account to track the status of your requests. Submit requests that help us improve the community. Requests will be assigned to the proper department for review. Staff will complete work required to resolve the request. Report a Problem The process of reporting and resolving a non-emergency problem has never been easier. Use the Citizen Problem Reporter application to view existing reports and submit a new non-emergency problem in our community. Explore Active Reports See what we are doing in your neighborhood to resolve reported problems. Citizen Problem Reporter How We Are Doing Quickly review key performance metrics we are using to ensure we meet community expectations. Requests Requests Open Reports Requests Requests Resolved Reports SatisfactionSurveys_public Surveys Customer Service (out of 5) Requests Requests New Chart Requests Requests New Chart Frequently Asked Questions Below you will find some of the Citizen Problem Center's most commonly asked questions.If you have further questions, please contact the Call Center by phone at 317-776-6325 or via email. Can I track the status of my service request? Do I have to create an account when I submit a service request? How do I provide feedback after the request has been completed? Does the Call Center handle emergency services? Yes, you can search for your request and check the status of your request at any time. If you create an account and login when you submit the request you can view 'My Submissions' in the Citizen Problem Reporter app. No, you can remain anonymous when you submit a request. However, responsible agencies may want to follow up so providing contact information often ensures requests can be resolved more quickly. If you share your email address with us, we’ll send you a satisfaction survey after the work has been completed. No, the Call Center only handles non-emergency service requests.  Call 911 in the case of an emergency (burning house, accident, robbery, crime in progress, etc.)

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