CG Hub Site Dev 2: Smart Stories

Coral Gables Smart City Journey The City of Coral Gables promotes the development of a smart city ecosystem that fosters innovation and economic growth by bringing together through technology People, Businesses, Organizations, Things, and Systems. By leveraging strategic planning and innovation, the City’s digital transformation and smart initiatives benefit citizens with continuous improvement of customer service and quality of life. Our smart city journey is defined by the components of transparency, value creation, digital equity, open data, business intelligence, actionable information, governance, efficiencies, citizen engagement, mobility, accessibility, inclusion, crowdsourcing, and collaboration. It begins with a clear vision of excellence and charts a strategic, practical, systematic, collaborative, and innovative roadmap that embraces the state of the art and leverages the exponential technologies from the 4th Industrial Revolution (Industry 4.0) with a quality-of-life focus (Quality 4.0). Our journey to become a smarter city starts with understanding the needs and priorities of our community. We augment institutional knowledge and public input from traditional methods of participation with modern technology tools to engage our citizens in a co-creative process and listen to their voice. Today, that includes digital surveys and citizen engagement portals, social networks, customer relationship apps, public kiosks, and most recently, artificial intelligence and machine learning applied to public sentiment analytics. We use this insight as input to make our smart city plans and programs more effective, consensual, inclusive, and collaborative, as part of a periodic elicitation cycle to gather business requirements from our constituents and our City’s leadership. The City of Coral Gables promotes the development of a smart city ecosystem that fosters innovation and economic growth by bringing together through technology People, Businesses, Organizations, Things, and Systems. By leveraging strategic planning and innovation, the City’s digital transformation and smart initiatives benefit citizens with continuous improvement of customer service and quality of life. Our smart city journey is defined by the components of transparency, value creation, digital equity, open data, business intelligence, actionable information, governance, efficiencies, citizen engagement, mobility, accessibility, inclusion, crowdsourcing, and collaboration. It begins with a clear vision of excellence and charts a strategic, practical, systematic, collaborative, and innovative roadmap that embraces the state of the art and leverages the exponential technologies from the 4th Industrial Revolution (Industry 4.0) with a quality-of-life focus (Quality 4.0). Our journey to become a smarter city starts with understanding the needs and priorities of our community. We augment institutional knowledge and public input from traditional methods of participation with modern technology tools to engage our citizens in a co-creative process and listen to their voice. Today, that includes digital surveys and citizen engagement portals, social networks, customer relationship apps, public kiosks, and most recently, artificial intelligence and machine learning applied to public sentiment analytics. We use this insight as input to make our smart city plans and programs more effective, consensual, inclusive, and collaborative, as part of a periodic elicitation cycle to gather business requirements from our constituents and our City’s leadership. Coral Gables Smart City Journey Innovation and Technology Strategic Plan Innovation and Technology Strategic Plan The City of Coral Gables Information Technology Department (CGIT) works together with the city’s leadership and all city departments and offices as a key strategic partner bringing value, efficiencies, and process improvements across the organization through a significant number of technology solutions, value-driven projects and smart city initiatives that benefit the city and its constituents. We also help City departments achieve accreditation and compliance with federal, state, county, city and industry standards, best practices, rules and regulations for information governance, security, public safety, sustainability, environmental conservation, financial administration, business processes, and other government controls. Technology plays an important role in many of the City’s services and operations during normal and emergency conditions by facilitating communication between employees, constituents, and stakeholders; by fostering collaboration and innovation; expediting tasks, increasing productivity and operational efficiencies; by reducing carbon footprint and assessing and managing risks; and, by enhancing the delivery of citizen services with added value and convenience. Technology and innovation help our City become more sustainable, resilient, and livable. This important role has been particularly evident during the Covid-19 pandemic, when digital technologies and the resourcefulness of our team have been helping our organization and our constituents stay connected, safe, and productive, while helping our community recover. Click on the link below to access the latest version of our strategic plan: Innovation and Technology Strategic Plan Smart City Success Stories: Collaborations, Launches and Events To foster learning, collaboration and digital adoption, our smart city outreach and communication plan includes several strategies such as: i. Developing public communication material such as bulletins, success stories, webinars, posters, flyers, brochures, AR apps, media kits, videos, articles, and publications; ii. Using diverse media outlets including digital media, broadcasting, podcasts, virtual sessions, printed publications, and physical distribution; iii. Participating and presenting at collaborative events such as government/academia/industry conferences, expos, townhalls, symposia, workshops, summits, hackathons, forums, roundtable discussions, and others; iv. Submitting applications to awards and competitions; v. Teaching and presenting at university programs, classes, guest lectures and other education spaces; and vi. Authoring and publishing research papers. The success stories, collaborations, launches and events in our smart city innovation and technology bulletin are part of our continuous and exciting journey to become a smarter city. Click on the link below to access the latest version of our bulletin: Smart City Technology Bulletin Smart City Success Stories Smart City Videos and Presentations Coral Gables Smart City Journey TEDx Talk @ Smart City Expo Coral Gables Smart City Journey TEDx Talk @ Smart City Expo Smart City Innovation Smart City Innovation Smart City IT Awards Smart City IT Awards Smart City Technology Presentation Slideshow Smart City Technology Presentation Slideshow IEEE World Standards Contest Prize: Connected Through a Disaster Smart City Awards and Recognition Smart City Awards and Recognition 1st Place Winner, Digital Cities Award 2018, U.S.,

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