Citizen Problem Center

Using public feedback to deliver world-class service in our community Report and track non-emergency problem reports Click Here to Submit a Report Watch the videos below to learn how to report a problem. How it Works Bringing high levels of openness and accountability to community services. Join Us Submit Report Review Report Resolution Create your community identity to submit a report. Report a non-emergency problem that will improve our community. Reported problems will be assigned to the proper department for review. Staff will complete work required to resolve the problem. Explore Active Reports See what we are doing in your neighborhood to resolve reported problems. Citizen Problem Center Reports How We Are Doing Quickly review key performance metrics we are using to ensure we meet community expectations. CitizenProblems_public Citizen Problems Open Reports CitizenProblems_public Citizen Problems Resolved Reports CitizenProblems_public Surveys Customer Service (out of 5) CitizenProblems_public Citizen Problems # Reported Problems by Category Volunteer in Your Neighborhood A great opportunity for civic-minded people to serve their community. Volunteer Frequently Asked Questions Below you will find some of the Citizen Problem Center's most commonly asked questions.If you have further questions, please contact the Code Enforcement Department by phone (806) 273-0908 or email tpayne@borgertx.gov. Can I track the status of my problem report? Do I have to provide my name when I submit a problem report? How do I provide feedback after the problem has been resolved? Does the Code Enforcement handle emergency services? Yes, you can search for your problem report and check the status of your report at any time. No, you can remain anonymous when you submit a problem report. However, responsible agencies may want to follow up so providing contact information often ensures problems can be resolved more quickly. If you share your email address with us, we’ll send you a satisfaction survey after the work has been completed. No, the Code Enforcement department only handles non-emergency problem reports.  Call 911 in the case of an emergency (burning house, accident, robbery, crime in progress, etc.)

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